Crystal Palace Bowl August 6-29
Where is South Facing Festival?

South Facing Festival is held at the Crystal Palace Park Bowl in Crystal Palace Park, Crystal Palace Park Road, London SE26 6UT London

How can I get to South Facing Festival?

Closest stations and bus routes are Crystal Palace (TfL Overground and National Rail), Penge West (National Rail), Gypsy Hill (National Rail) and Buses are 3, 122, 157, 202, 227, 322, 358, 363, 410, 417, N2, N63, N137, 249, 432, 450, N3

What About Parking?

Parking is available at Thicket Road Car Park but capacity is low. We recommend people travel by public transport.

 

 

When does South Facing open?

Show times will vary. Please check under each concert page tab to see door open times.

Sound Checks

As per our Noise Management plan we have agreed that sound checks will take place no earlier than 10am on each day when there is live music programming.

We endeavour to minimise noise levels wherever possible and these will be within our licensable limits but as a live music event, sound checks need to be accommodated to ensure the music acts have an opportunity to rehearse.

We will always look to try and start as late into the morning as possible to ensure minimal disruption.

When Is Last Entry?

Last entry is at 9pm.

 

 

How old do I have to be to go to South Facing?

At The English National Opera show you need to be at least 12 years old, however if you are aged between 12 and 16 you must be accompanied by an adult of at least 18.

For Cross The Tracks Full Steam Pt II and the Worldwide FM 5th Birthday 0-16s need to be accompanied by an adult (over 18) and a maximum of four 0-16s per adult.

Dizzee Rascal and The Outlook Orchestra is 14+ and all under 18s must be accompanied by an adult (over 18)

You need to be at least 18 years old for all other dates.

Picture ID should be carried

 

Is there a VIP ticket?

Yes. VIP includes access to our VIP area – with the best view of the stage. There will also be a private bar. Find out more here.

If you already have a VIP ticket and want to upgrade please contact support@universe.com

 

Is there seating?

There are no specific seated areas although ticket holders may bring a picnic style blanket should they wish to sit on the gras

What is South Facing’s accessibility policy?

There will be a wheelchair accessible viewing platform available for approximately 10 chairs plus an essential companion. If an essential companion is a requirement then this additional ticket can be arranged free of charge…you should email access@southfacingfestival.com t make arrangements and to reserve a viewing platform space in advance.

There will also be approximately 20 disabled / blue badge parking spaces which should be arranged in advance by emailing the same address. These parking spaces are approximately 300m from the entrance of the event along a flat hard surfaced path.

Please note South Facing Festival takes place in a public park and whilst most of the routes to the event within the park are on paths with hard surfaces, within the festival site itself the surface is grass and is sloped towards the lake and stage. Therefore, in wet weather the surface may become uneven and muddy.

Accessible toilets will be available throughout the event site.

Any customers who may have specific access needs can apply here

All accessibility requests will only be dealt with by the access email via access@southfacingfestival.com . All requests need to be requested 48 hours before the show you are wishing to attend to ensure that these requests can be fulfilled. Any requests after this time will be dealt with onsite and it will be on a first come first serve basis.

Can I bring a picnic blanket?
Due to space, we’re only allowing picnic blankets to be brought into the Cross The Tracks, Bad Vibrations & Heavenly Recordings All Dayer, Worldwide FM, Max Richter and English National Opera ticketed shows, as well as the midweek Sundown Sessions free shows. Blankets should only be used to the back of the arena and cannot be placed directly in front of the stage.

 

Can I Bring A Chair?

Festival-goers are not permitted to bring chairs into the festival venue. For ticket holders in the seated area in Zone A for ENO – seats will be provided.

 

 

Can I bring my dog?

Sorry, pets are not allowed.

Can I bring an umbrella?

No umbrellas are permitted in the venue, so in case of rain please bring a waterproof jacket with a hood.

 

Can I bring food And drink?
No food or drink is allowed to be brought into the festival venue, but we have plenty of dining options and bars selling alcoholic and non-alcoholic drinks.

 

Can I Bring A Bag?

You will be able to bring a rucksack up to 45cm x 36cm x 20cm in size. No suitcases or large bags will be permitted.

 

What food will there be?

Yes, there will be a great line-up of some of the UK’s finest street food traders you can buy food from so please do not bring food to the site.

Can I get a drink?

Yes, there will be plenty of bars selling a wide range of alcoholic drinks including wines, spirits, craft ales and lager as well as a range of non-alcoholic drinks.

When do I need to take my lateral flow tests?

Please take your test within 48 hours of your arrival to South Facing Festival. Please remember that your test result can take up to 2 hours to appear in the Covid Status App so it is worth logging your test the night before you are due to arrive.

 

What is the difference between the NHS COVID-19 App and the NHS App?

The NHS COVID-19 App is required for checking into venues and for test and trace.

The NHS App is required to gain entry into South Facing Festival COVID pass. This app will host your NHS COVIS PASS for the event. The app can be found here.

They are two separate apps.

The NHS COVID-19 App will not be required for South Facing Festival 2021.

 

I’m having issues with the NHS App

If you are having problems with the NHS App or website we recommend you contact the NHS app team directly here.

 

 

What should I do if I’m an International attendee?

If you are not registered to the NHS and therefore can’t download the NHS COVID pass we recommend to take a LFT and register the results on the government website, using your accommodation address as yourresidence postcode. This needs to be done within 48hrs of attending the Festival. You should be sent a text which you will be able to show at the entrance to the Festival.

 

 

I’m fully vaccinated, do I need to provide proof of a negative lateral flow result?

No. If you have received both doses of the vaccine 14 days ahead of your first day at South Facing Festival you will not need to take a lateral flow test. If you are aged 18 or over and are registered with a GP in England you can provide proof of your vaccination status through the NHS Covid Pass in the NHS App , or via a printed PDF document if you do not have a smartphone.

Ticket holders from Scotland can access their vaccine status here, and ticket holders from Wales can access theirs here

All other ticket holders, including those from Northern Ireland will be required to show a negative NHS Lateral Flow Test taken within 48hrs of attending the event in order to gain entry via NHS text message or email.

 

 

Does everyone need to take a Lateral Flow Test?

This will depend on the status of your NHS COVID pass. All attendees will be asked to show evidence of their COVID Status on the app. Attendees that are 12- 18 plus will need to show evidence of a negative Lateral Flow Test via text message or email. If you are aged 18 and above you will need to show evidence of your COVID status via the NHS COVID pass. Attendees under the age of 12 do not need to show evidence of a Lateral Flow Test.

 

Can I come to South Facing Festival if I’m not fully vaccinated?

Yes however you will need to show proof of a negative NHS Lateral Flow Test to gain entry to the event.

 

How do I obtain a lateral flow test?

You can either:

Order to your home address here.

Or

Find out the nearest location to pick one up near you here .

 

What should I do if I test positive for COVID-19 using the Lateral Flow Device?

Anyone presenting with a positive Lateral Flow test needs to isolate immediately and follow NHS guidance.

 

What if I don’t have a smartphone and cannot use the NHS App or NHS website?

If you do not own a smartphone or computer you can still log a negative lateral flow test result by calling the phone number in your test kit’s instructions. After registering you will receive a text message confirming your negative test result from NHS that you can provide upon entry to the festival. 

If you are fully vaccinated you can request an NHS Covid Pass Letter via the NHS Website. The letter may take up to 5 working days to reach you, so ensure you order in good time before attending the Festival.

 

I have been told to self isolate, what should I do?

If you’re told to self-isolate by NHS Test and Trace or through the NHS COVID-19 app before the event you must self-isolate immediately and follow NHS Guidance.

This means you will not be able to attend South Facing Festival so please act responsibly, stay at home to protect your fellow festival goers and the wider community. 

 

What if I, or someone coming to the event is identified as a close contact before or whilst we are at the event?

If this happens prior to or while at the event then you will need to isolate for ten days. If you are at the event, you will be required to leave immediately and return to your home address in order to complete your period of self-isolation and continue to follow advice from Test and Trace.

Close contacts have to isolate for 10 days irrespective of their own test results, therefore should leave the event immediately and follow advice from Test and Trace.

 

Do I take the test at home or arrival?

Please take your lateral flow test at home within 48 hours of arriving at the event. There will be no facilities on site for you to take your lateral flow test.

 

When can I take my mask off/stop social distancing?

Once you have shown proof of your negative test – this will be done at the entrance to the event. 

We would still recommend all attendees to wear masks in areas of high density however this will not be enforced.

There will be no social distancing at the event.

 

 

What additional measures are we implementing due to COVID-19?

Sanitisation

There will be additional hand sanitation points throughout the site and the event has regular cleaning regimes and standards which we will ensure is enforced and tracked throughout the event.

There will also be regular deep cleansing of the site weekly of high touch points areas including staff areas, welfare, medical and toilets.

We would still advise all ticket holders to ensure they are washing and sanitising their hands regularly.

PPE

We have decided that all staff who will be working in close proximity with customers and other staff will still be expected to wear PPE. These include Bar staff, Food traders, Security and Stewarding staff and Welfare/Medical staff.

Attendees will not be required to wear face masks however we would encourage it in areas of high density (i.e on arrival at the entrance to the event).

Staff

All staff working at South Facing Festival will be expected to abide by the same restrictions as ticket holders before they start work at the event. This also extends to Artists who will be playing at the event.

Ticketed Capacity

South Facing Festival have taken the decision to not sell to our full capacity in the first year due to uncertainty with COVID restrictions. We will monitor this throughout all of the shows but our main priority for this year is knowing that all ticket holders feel safe at the event.

Due to the fact we can not enforce social distancing at the event we wanted to ensure that attendees have space to feel comfortable if they need it.

 

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