Accessibility

Personal Assistance Tickets

A Personal Assistance ticket is made available to customers requiring assistance in order to attend the event. If you require a PA ticket please purchase your own ticket first and then apply for your PA ticket by filling out the access request form.

Proof of eligibility is required to provide you with your PA ticket. The event organisers will adopt the Attitude Is Everything policy for proof of eligibility. The following forms of copied evidence make an individual ‘automatically eligible’:

Front page of DLA / PIP letter

Front page of Attendance Allowance letter

Evidence that registered severely sight impaired (blind)

Recognised Assistance Dog ID card

Credibility’s Access Card showing you require a +1/+2 to accompany you.

Transport

The festival site is located in Crystal Palace Park. The address is Crystal Palace Bowl, Crystal Palace Park, London SE19 2BA.

The closest stations and bus routes are:
Crystal Palace (TfL Overground and National Rail) approximately 0.5 miles from the
event site – More information on the National Rail website.

Penge West (National Rail) approximately 0.8 miles from the event site – More information on the National Rail website.

Gypsy Hill (National Rail) approximately 1.1 miles from the event site – More information on the National Rail website.

Buses: 3, 122, 157, 202, 227, 322, 358, 363, 410, 417, N2, N63, N137, 249, 432,
450, N3.

Blue Badge Car Parking

A Blue Badge car park will operate at the events. Spaces within the blue badge car park are limited, must be pre-booked, and will be allocated on a first come first served basis. To apply, please complete our access request form.
The Blue Badge car park is situated approximately 300 metres from the Accessible entrance along a flat hard surfaced path.

Event Space and Site

The show takes place in Crystal Palace Park. Whilst most routes to the festival site within the park are on paths with hard surfaces, the festival space itself is a greenfield (grass) site and sits on a gradient which slopes towards the lake and the stage.

Please note that such terrain can become muddy and uneven in wet weather and this can limit access or make mobility more difficult. The weather can have a big impact on how easy it is to move around the site so please take this into consideration when planning your day.

Accessible entrance

The General Admission entrance has a dedicated Access Lane 1.2m wide or greater.

Viewing Platforms

A viewing platform is available at the Main Arena. For access to this, please fill out our access request form. This is subject to availability, our access team will let you know if your request has been approved or not.

Please note – The Accessible Viewing Platform is now FULL for the following shows:

• Noel Gallagher’s High Flying Birds
• Rudimental Live
• Craig David
• James / Happy Mondays

Please do not buy a ticket for this show if it is vital you need access to this facility, we unfortunately will not be able to accommodate you.

Please note that the viewing platform is uncovered, so please prepare for all weather conditions.

Accessible toilets and mobility equipment charging point will be available at the viewing platform.

Charging Points

Power points are available at the Welfare Tent and at the Accessible Viewing Platform.

Accessible Toilets

Accessible toilets are located at the Viewing Platform and at the Welfare Area.

Lowered Bars

Lowered counters will be available at each main event bar. Please note that some of our sponsored bars may not be able to provide lowered counters so where possible they will offer an alternative serving policy. Please ask our staff for help.

Bringing Food

Food cannot be brought into the festival. If you have specific dietary requirements please let us know by emailing us at access@southfacingfestival.com and we can provide you with an exemption letter so you are able to bring food onto site, enough
for your own consumption only.

Medication Storage

If you need to store medicine, you can store it in the fridge in the Treatment centre, please go to the Welfare Tent where someone will be able to assist you.

Seating

All South Facing shows are standing only. There is some seating across the site however this is limited and is within picnic areas only. Personal chairs and stools are not permitted. If seating is compulsory to your enjoyment of the event due to medical circumstances, you may apply for access to our viewing platforms via the access request form. Please note that seating is limited on the accessible viewing platforms and will be granted on a first come first served basis and is subject to availability.

Lights

Due to the nature of the event, there will be flashing lights and strobe effects on the main stage. Lasers may be used for some performances.

Quiet Space

This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent.

Hearing Impairment

Hearing loops will be available at the Box Office and the Welfare Tent.

For BSL requirements, please email access@southfacingfestival.com at least 6 weeks prior to the event.

Assistance Dogs

We welcome assistance dogs to the event, as long as they have been specifically trained to assist you, only use the toilet in a designated spending area and behave in a way that is appropriate around other customers. If you are planning to bring your
assistance dog, we ask that you let us know contacting us via access@southfacingfestival.com.

Hidden Disabilities

We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the event, our Access Manager will be the main point of contact and is based at the Welfare tent.

Alternatively, please contact us in advance on access@southfacingfestival.com if you have any questions.