Customers with Access requirements are welcome at all the festivals across South Facing. There are a number of facilities available on site to make sure your visit is as comfortable and enjoyable as possible, including the provision of free Personal Assistance Tickets. Access Customers will be sent an Accessible Information Pack prior to the event.
Accessible tickets will be available via Ticketmaster.
If you have any questions lease contact us in advance via firstname.lastname@example.org. If you’d like to speak to someone, please send us an email with your contact details and we will arrange a callback.
Download our Accessible Site Map here.
Personal Assistance Tickets
All customers with access needs may be entitled to a free companion ticket. This free companion ticket must be added to your order along with the accessible ticket when booking via Ticketmaster.
Proof of eligibility is required, please see details of what is required here
The festival site is located in Crystal Palace Park. The address is Crystal Palace
Bowl, Crystal Palace Park, London SE19 2BA.
The closest stations and bus routes are:
Crystal Palace (TfL Overground and National Rail) approximately 0.5 miles from the
event site – More information on the National Rail website.
Penge West (National Rail) approximately 0.8 miles from the event site – More information on the National Rail website.
Gypsy Hill (National Rail) approximately 1.1 miles from the event site – More information on the National Rail website.
Buses: 3, 122, 157, 202, 227, 322, 358, 363, 410, 417, N2, N63, N137, 249, 432,
Blue Badge Car Parking
A Blue Badge car park will operate at the events. Spaces within the blue badge car
park are limited, must be pre-booked, and will be allocated on a first come first
served basis. To apply please contact us via email@example.com.
The Blue Badge car park is situated approximately 300 metres from the Accessible
entrance along a flat hard surfaced path.
Event Space and Site
The show takes place in Crystal Palace Park. Whilst most routes to the festival site
within the park are on paths with hard surfaces, the festival space itself is a
greenfield (grass) site and sits on a gradient which slopes towards the lake and the
Please note that such terrain can become muddy and uneven in wet weather and
this can limit access or make mobility more difficult. The weather can have a big
impact on how easy it is to move around the site so please take this into
consideration when planning your day.
The General Admission entrance has a dedicated Access Lane 1.2m wide or
A viewing platform is available at the Main Arena. All accessible ticket holder will have access to this platform.
Please note that the viewing platform is uncovered, so please prepare for all weather conditions.
Accessible toilets and mobility equipment charging point will be available at the viewing platform.
Power points are available at the Welfare Tent and at the Accessible Viewing
Accessible toilets are located at the Viewing Platform and at the Welfare Area.
Lowered counters will be available at each main event bar.
Please note that some of our sponsored bars may not be able to provide lowered
counters so where possible they will offer an alternative serving policy.
Please ask our staff for help.
Food cannot be brought into the festival. If you have specific Dietary Requirements
please let us know by emailing us at firstname.lastname@example.org and we can
provide you with an exemption letter so you are able to bring food onto site, enough
for your own consumption only.
If you need to store medicine, you can store it in the fridge in the Treatment centre,
please go to the Welfare tent where someone will be able to assist you.
There will be seating available on the accessible viewing platform. Seats will be available to all those with ambulant tickets and all personal carers whilst wheelchair users will also be able to use the platform.
Please note that seating is limited on the
accessible viewing platforms and will be granted on a first come first served basis.
Due to the nature of the event, there will be flashing lights and strobe effects on the
main stage. Lasers may be used for some performances.
This is a space that people can use when they need to get away from the crowd for a
while. It is located in the Welfare Tent.
Hearing loops will be available at the Box Office and the Welfare Tent.
For BSL requirements, please email email@example.com at least 6 weeks prior to the event.
We welcome assistance dogs to the event, as long as they have been specifically
trained to assist you, only use the toilet in a designated spending area and behave in
a way that is appropriate around other customers. If you are planning to bring your
assistance dog, we ask that you let us know contacting us via firstname.lastname@example.org.
We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the event, our Access Manager will be the main point of contact and is based at the Welfare tent.
Alternatively, please contact us in advance on email@example.com if you have any questions.