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Customers with Access requirements are welcome at all the festivals across South Facing. There are a number of facilities available on site to make sure your visit is as comfortable and enjoyable as possible, including the provision of free Personal Assistance Tickets. Access Customers will be sent an Accessible Information Pack prior to the event.
If you have any accessibility / disability requirements please click and fill out our Access Form.
Please ensure that requests are submitted at least 48 hours before the start of the show you’re attending so that our team can give each one the attention it deserves. Requests made after this time are handled on-site.
Download our Accessible Site Map here.
Please contact us in advance via firstname.lastname@example.org if you have high
dependency needs, questions around accessing performances, or any other
enquiries which are not answered below. You can also contact us via any of our
social media networks. If you’d like to speak to someone in person, please send us
an email and we will arrange a callback.
Personal Assistance Tickets
A Personal Assistance ticket is made available to customers requiring assistance in
order to attend the event. If you require a PA ticket please purchase your own ticket
first and then apply for your PA ticket by filling out the access booking form. Proof of
eligibility is required to provide you with your PA ticket. The event organisers will
adopt the Attitude Is Everything policy for proof of eligibility.
The following forms of copied evidence make an individual ‘automatically eligible’:
The festival site is located in Crystal Palace Park. The address is Crystal Palace
Bowl, Crystal Palace Park, London SE19 2BA.
The closest stations and bus routes are:
Crystal Palace (TfL Overground and National Rail) approximately 0.5 miles from the
event site – More information on the National Rail website.
Penge West (National Rail) approximately 0.8 miles from the event site – More information on the National Rail website.
Gypsy Hill (National Rail) approximately 1.1 miles from the event site – More information on the National Rail website.
Buses: 3, 122, 157, 202, 227, 322, 358, 363, 410, 417, N2, N63, N137, 249, 432,
Blue Badge Car Parking
A Blue Badge car park will operate at the events. Spaces within the blue badge car
park are limited, must be pre-booked, and will be allocated on a first come first
served basis. To apply please fill out the access booking form.
The Blue Badge car park is situated approximately 300 metres from the Accessible
entrance along a flat hard surfaced path.
Event Space and Site
The show takes place in Crystal Palace Park. Whilst most routes to the festival site
within the park are on paths with hard surfaces, the festival space itself is a
greenfield (grass) site and sits on a gradient which slopes towards the lake and the
Please note that such terrain can become muddy and uneven in wet weather and
this can limit access or make mobility more difficult. The weather can have a big
impact on how easy it is to move around the site so please take this into
consideration when planning your day.
The General Admission entrance has a dedicated Access Lane 1.2m wide or
A viewing platform is available at the Main Arena. Spaces are limited and will be
granted on a first come first served basis. The viewing platform is designed for
wheelchair users and others for whom the standing area is not suitable, plus one
companion or PA ticket-holder if required.
A wristband will be required to gain access to the viewing platforms. To apply for
access to the viewing platforms, please fill out the access booking form. On arrival,
please collect your wristband from the Welfare Tent.
Please note that the viewing platform is uncovered, so please prepare for all weather
Accessible toilets and mobility equipment charging point will be available at the
Power points are available at the Welfare Tent and at the Accessible Viewing
Accessible toilets are located at the Viewing Platform and at the Welfare Area.
Lowered counters will be available at each main event bar.
Please note that some of our sponsored bars may not be able to provide lowered
counters so where possible they will offer an alternative serving policy.
Please ask our staff for help.
Food cannot be brought into the festival. If you have specific Dietary Requirements
please let us know by emailing us at email@example.com and we can
provide you with an exemption letter so you are able to bring food onto site, enough
for your own consumption only.
If you need to store medicine, you can store it in the fridge in the Treatment centre,
please go to the Welfare tent where someone will be able to assist you.
South Facing Festival is standing only. Personal chairs and stools are not permitted
but you may bring a picnic blanket. If seating is compulsory to your enjoyment of the
event due to medical circumstances, you may apply for access to our viewing
platforms via the access booking form. Please note that seating is limited on the
accessible viewing platforms and will be granted on a first come first served basis.
Due to the nature of the event there will be flashing lights and strobe effects on the
main stage. Lasers may be used for some performances.
This is a space that people can use when they need to get away from the crowd for a
while. It is located in the Welfare Tent.
Hearing loops will be available at the Box Office and the Welfare Tent.
We welcome assistance dogs to the event, as long as they have been specifically
trained to assist you, only use the toilet in a designated spending area and behave in
a way that is appropriate around other customers. If you are planning to bring your
assistance dog, we ask that you let us know by completing the online access
booking form in advance so we can give you any necessary information and to
enable us to plan to ensure you have the best experience possible.
We understand that a hidden disability is not immediately apparent. If you would like
support or advice inside our Access Manager will be the main point of contact and is
based at the Welfare tent. Or please contact us in advance if you have any