Crystal Palace Park London

South Facing Festival’s Privacy Policy & Cookies Statement

Welcome to our Privacy & Cookies Statement. This document explains how South Facing
Festival uses cookies and collects personal data obtained from you when you visit our
website or mobile applications (collectively called ‘Applications’ in this statement for
In this document when we refer to ‘you’ or ‘your’ we mean you, the person using our
Applications, attending the Event or otherwise interacting with you.
We care about being transparent with you about the information we collect and how we
use that information. This document explains how we collect and use your information
when you engage with our Applications, purchase tickets to the Event or otherwise
interaction with you. We also explain the different rights you have over your information.
About Us
We are Winterstow Ltd, a company incorporated in England and Wales. Our company
number is 11699570. Our registered address is 55 Kentish Town Road, London United
Kingdom, NW1 8NX.
Please refer to the Event’s Terms and Conditions for our Event’s over-18 age policy. Only
over-18s can purchase tickets for our Event and if you are under 18 you must have the
permission of your parent or legal guardian to use our Applications and you should make
sure your parent or legal guardian reads this Privacy & Cookies Statement.
Information We May Collect About You Directly
If you register for one of our digital newsletters or request any advance information about
the Event like pre-registration or ticket access we will collect your email address and may
request your name and contact number.

If you purchase an Event ticket or make any other purchase with us we’ll collect
information necessary to provide you with your purchase. For example, we may ask for
name, age, email address, physical address, date of birth and payment details to process
the purchase. If there are circumstances where we need to verify your age for entry to the
Event at the gate we may ask for proof of identity and age, such as driver’s licence or
Promotions, Competitions & Surveys
We may invite you to participate in promotions, competitions and surveys. We’ll collect
information needed for you to participate and deliver the prize if you win. The may include
name, age, email address, physical address, date of birth and any other information you
may want to provide in relation to the promotion, competition or survey.
Information We May Collect About You Indirectly
We collect certain technical information about your device visits to our Applications. This
may include your IP address, geographical location, device IMEI number, device MAC
address, browser type, referral source, length of visit, operating system, number of page
views and similar information. This information may be collected by a third-party analytics
service provider on our behalf and/or may be collected using cookies. For more details
about cookies please see the relevant section below.
We might collect information relating to any social media posts or comments you share
online about our Event on third-party platforms that are in the public domain. For instance,
if you leave a comment or review on one of our official social media official channels
including Facebook, Instagram and Twitter we may use this information to respond. You
should refer to the privacy notices of these third-party platforms if you want to know more
about how they use the information you share online.
Information We May Collect About You From Third Parties
Ticket agents and service providers
We will collect information about you from third parties that we work closely with so we
are able to deliver the goods or services you have requested. For example, we might work
with a ticket agent who will sell you a ticket to our Event. In those circumstances, they
might give us your details so we can provide you with access to the Events you bought
tickets for, or other ancillary services. We might also use third-party companies to manage
our payment systems or Platform, they may collect information directly from you on our
Other Third–Party Sites

We might receive information about you from other third parties where you have agreed to
them sharing your information with us for specific purposes (such as marketing).
How We Use The Information We Collect About You
Marketing Purposes
We may use your information for marketing purposes, either by email, SMS and/or phone.
We will of course give you the opportunity to choose whether we contact you for marketing
purposes and we will respect your choices at every stage.
Legal Purposes
We may use your information to enable us to enforce our legal rights, and/or to protect the
rights, property or safety of our employees and/or other third parties
In detail, we use your Information in order to:
• provide our service to you. This includes for example registering your account;
providing you with other products and services that you have requested; providing
you with promotional items at your request and communicating with you in relation
to those products and services; communicating and interacting with you; and
notifying you of changes to any services.
• enhance your customer experience;
• fulfil an obligation under law or contract;
We use your Information on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we Process
your Information for the following purposes:
• to identify you;
• to provide you a service or to send/offer you a product;
• to communicate either for sales or invoicing;
On the ground of legitimate interest, we Process your Information for the following
• to send you personalized offers* (from us and/or our carefully selected partners);
• to administer and analyse our client base (purchasing behaviour and history) in
order to improve the quality, variety, and availability of products/ services offered/
• to conduct questionnaires concerning client satisfaction;
As long as you have not informed us otherwise, we consider offering you products/
services that are similar or same to your purchasing history/browsing behaviour to be our
legitimate interest.
With your consent we Process your Information for the following purposes:
• to send you newsletters and campaign offers (from us and/or our carefully selected
• for other purposes we have asked your consent for;

We Process your Information in order to fulfil obligation rising from law and/or use your
Information for options provided by law. We reserve the right to anonymise Personal Data
gathered and to use any such data. We will use data outside the scope of this Policy only
when it is anonymised. We save your billing information and other information gathered
about you for as long as needed for accounting purposes or other obligations deriving
from law, but not longer than 7 years.
We might process your Information for additional purposes that are not mentioned here,
but are compatible with the original purpose for which the data was gathered. To do this,
we will ensure that:
• the link between purposes, context and nature of Information is suitable for further
• the further Processing would not harm your interests and
• there would be appropriate safeguard for Processing.
We will inform you of any further Processing and purposes.

We might share your personal information with:
Selected third parties that we work with, so we are able put on the Events you love and
choose to attend. For example, when you register to attend an Event we host, we might
need to share your information with third party sub-contractors or service providers that
help us to put on our Events (such as venue or security staff);
Any other third party that you have indicated you are happy for us to share your
information with for marketing purposes;
Advertisers and advertising networks so they can serve relevant adverts to you. This
information will only be used in anonymised or aggregated form.
Prospective sellers or buyers of any business or assets if, we need to disclose information
about people who attend our Events or use our products or services;
Any other third parties where it’s necessary to enforce our legal rights, or to protect the
rights, property or safety of our employees or third parties, or where such disclosure is
required by law.

We use cookies to ensure that you get the most out of our Platform. Cookies are small
amounts of information in the form of text files which we store on the device you use to

access the Applications. Cookies allow us to understand your use of the software and
simplify your use of the Applications. For example:
A temporary cookie is used to keep track of your “session”. Without that temporary cookie
(which is not stored after you quit your browser) you would have to log on every time you
access a new page.
A persistent cookie is stored on your device. They help us provide you with user
preferences, settings and information for future visits on our Applications. Persistent
cookies allow convenient and easy access to familiar variables such as facilitating
preferences such as favourites, bookmarks or language preferences. They can also be
used to assess browsing behaviour.

Different types of cookies do different things, such as:
Absolutely necessary cookies are necessary to enable you to navigate through our
Applications and use its features. Without these cookies, you would not be able to check
out any Event tickets in your basket.
Performance cookies collect information about how you use our Applications. These
cookies collect the Internet browsers and operating systems used, the domain name of the
website previously visited, the number of visits, average duration of visit, and pages
viewed. These cookies don’t collect information that personally identifies you and only
collect aggregated and anonymous information. Performance cookies are used to improve
the user-friendliness of a website and enhance your user experience.
Functionality cookies enables our Applications to remember choices you make (such as
your username or ID, language preference, or the area or region you are in) and provide
enhanced, more personal features. They can even remember changes you have made to
text size, fonts, and other customizable parts of web pages. They may also be used to
provide services you have asked for, such as watching a video or commenting on it. The
information these cookies collect may be anonymised, and they cannot track your
browsing activity on other websites.
Targeting and advertising cookies track browsing habits and are used to deliver targeted
(interest-based) advertising. They can also limit the number of times you see an ad and to
measure the effectiveness of advertising campaigns. They are usually placed on our
Platform by third party advertising networks with our permission. They remember that you
have visited a website and this information is shared with other organisations, such as

Managing Cookies
You can manage website cookies in your browser settings, and you always have the choice
to change these settings by accepting, rejecting, or deleting cookies. If you choose to
change your settings, you may find that certain functions and features will not work as
intended on the Services. All browser settings are slightly different, so to manage cookies,
you should refer to the relevant settings within your browser.
For detailed information on how to disable and delete cookies visit the ‘Help’ section of
your browser.

Here are some useful resources that provide detailed information about types of cookies,
how they are used, and how you can manage your cookie preference: http://
Please note that, if you do set your Internet browser to reject cookies, you may not be able
to access all of the functions of the Applications and your experience may be less
satisfying without using cookies.
Third Party Cookies
The following third party cookies are used by our Applications for persistent analytics
Google Analytics
Google Adwords
Facebook Pixel
Snapchat Pixel
Spotify Pixel
Twitter Pixel
Third Party Content & Cookies
Our Applications may contain content and links to other sites that are operated by third
parties that may also operate cookies. We don’t control these third-party sites or cookies
and this Privacy and Cookies Statement does not apply to them. Please visit the terms and
conditions and Privacy and Cookies Statement of the relevant third-party site to find out
how that site collects and uses your information and to establish whether and for what
purpose they use cookies.

Your Rights
You have certain rights in respect of the information that we hold about you, which we
value. These rights include:
· the right to ask us not to use your personal data for marketing purposes (remember,
you can unsubscribe from any marketing by clicking on the “unsubscribe” in any marketing
communication you receive or contact us using the details below);
· the right to request access to the information that we hold about you; and
· if you believe the information that we hold about you is wrong, you can ask us to
correct it.
You may exercise your rights above by contacting us using the details below.

How To Contact Us
If you have any questions or would like to contact us about this Privacy & Cookies
Statement, please do so at the following:
Address: 55 Kentish Town Road, London United Kingdom, NW1 8NX (Attn: General

Changes To this Privacy & Cookies Statement.
We reserve the right to make changes to this Privacy & Cookies Statement.
Last change made 12 March 2021