FAQs

To download an Easy Read version of this webpage’s information, please follow this link: Easy Read Webpage.

A Personal Assistance ticket is made available to customers requiring assistance in order to attend the event. If you require a PA ticket please purchase your own ticket first and then apply for your PA ticket by filling out the access request form.

Proof of eligibility is required to provide you with your PA ticket. The event organisers will adopt the Attitude Is Everything policy for proof of eligibility. The following forms of copied evidence make an individual ‘automatically eligible’:

• Front page of DLA / PIP letter

• Front page of Attendance Allowance letter

• Evidence that registered severely sight impaired (blind)

• Recognised Assistance Dog ID card

• Credibility’s Access Card showing you require a +1/+2 to accompany you.

The festival site is located in Crystal Palace Park. The address is Crystal Palace Bowl, Crystal Palace Park, London SE19 2BA.

The closest stations and bus routes are:
Crystal Palace (TfL Overground and National Rail) approximately 0.5 miles from the
event site – More information on the National Rail website.

Penge West (National Rail) approximately 0.8 miles from the event site – More information on the National Rail website.

Gypsy Hill (National Rail) approximately 1.1 miles from the event site – More information on the National Rail website.

Buses: 3, 122, 157, 202, 227, 322, 358, 363, 410, 417, N2, N63, N137, 249, 432,
450, N3.

A Blue Badge car park will operate at the events. Spaces within the blue badge car park are limited, must be pre-booked, and will be allocated on a first come first served basis. To apply, please complete our access request form.

The Blue Badge car park is situated approximately 300 metres from the Accessible entrance along a flat hard surfaced path.

The show takes place in Crystal Palace Park. Whilst most routes to the festival site within the park are on paths with hard surfaces, the festival space itself is a greenfield (grass) site and sits on a gradient which slopes towards the lake and the stage.

Please note that such terrain can become muddy and uneven in wet weather and this can limit access or make mobility more difficult. The weather can have a big impact on how easy it is to move around the site so please take this into consideration when planning your day.

The General Admission entrance has a dedicated Access Lane 1.2m wide or greater.

A viewing platform is available at the Main Arena. For access to this, please fill out our access request form. This is subject to availability, our access team will let you know if your request has been approved or not.

Please note – The Accessible Viewing Platform is now FULL for the following shows:

• Noel Gallagher’s High Flying Birds
• Rudimental Live
• Craig David
• James / Happy Mondays

Please do not buy a ticket for this show if it is vital you need access to this facility, we unfortunately will not be able to accommodate you.

Please note that the viewing platform is uncovered, so please prepare for all weather conditions.

Accessible toilets and mobility equipment charging point will be available at the viewing platform.

Power points are available at the Welfare Tent and at the Accessible Viewing Platform.

Accessible toilets are located at the Viewing Platform and at the Welfare Area.

Lowered counters will be available at each main event bar. Please note that some of our sponsored bars may not be able to provide lowered counters so where possible they will offer an alternative serving policy. Please ask our staff for help.

Food cannot be brought into the festival. If you have specific dietary requirements please let us know by emailing us at access@southfacingfestival.com and we can provide you with an exemption letter so you are able to bring food onto site, enough
for your own consumption only.

If you need to store medicine, you can store it in the fridge in the Treatment centre, please go to the Welfare Tent where someone will be able to assist you.

All South Facing shows are standing only. There is some seating across the site however this is limited and is within picnic areas only. Personal chairs and stools are not permitted. If seating is compulsory to your enjoyment of the event due to medical circumstances, you may apply for access to our viewing platforms via the access request form. Please note that seating is limited on the accessible viewing platforms and will be granted on a first come first served basis and is subject to availability.

Due to the nature of the event, there will be flashing lights and strobe effects on the main stage. Lasers may be used for some performances.

This is a space that people can use when they need to get away from the crowd for a while. It is located in the Welfare Tent.

Hearing loops will be available at the Box Office and the Welfare Tent.

For BSL requirements, please email access@southfacingfestival.com at least 6 weeks prior to the event.

We welcome assistance dogs to the event, as long as they have been specifically trained to assist you, only use the toilet in a designated spending area and behave in a way that is appropriate around other customers. If you are planning to bring your
assistance dog, we ask that you let us know contacting us via access@southfacingfestival.com.

We understand that a hidden disability is not immediately apparent. If you would like support or advice once inside the event, our Access Manager will be the main point of contact and is based at the Welfare tent.

Alternatively, please contact us in advance on access@southfacingfestival.com if you have any questions.

There are no cloakroom facilities & staff are not permitted to store, hold or look after items. For the safety of the event and attendees, unattended items such as bags, chairs, umbrellas etc, will be promptly removed & disposed of.

The following are considered dangerous and are not permitted. Our security team reserve the right to confiscate prohibited items, including:
● Drones
● Glass in any form (including perfume bottles)
● Cans or metal containers
● Spray cans, gas canisters or compressed gas in any container
● Containers of glitter
● Fireworks, flares, smoke canisters, Chinese lanterns
● Camping stoves or cooking apparatus, explosives
● Handheld communication devices such as radios, radio jammers/scanners
● Firearms, knives or blades, replica weapons of any sort
● Umbrellas
● Balloons
● Stools/camping sticks/chairs or other furniture
● Gazebos or parasols
● Sports equipment
● Flags and banners
● Megaphones, amplification equipment
● Klaxons, air horns or other similar items capable of making loud noise
● Laser pens
● Scooters, skateboards, bicycles, trolleys
● Any other item which security may deem hazardous
● Bags larger than 45cm x 36cm x 20cm
● Food or drink (with the exception of sealed water bottle)
● Controlled substances (including psychoactive substances)
● Animals, with the exception of guide dogs

Please click here see our Instagram for up-to-date set times.

If they have not been posted yet, please bear with us as they will be uploaded in the 5 days prior to the show!

Yes, you can bring your plastic or metal water bottle to South Facing and use our free water points.

Please note that your bottle must be empty on arrival.

There is no parking available for South Facing, please use alternative transport where possible.

No, at South Facing festival the VIP area does not offer a view of the stage.

Instead, the VIP ticket offers:

-Additional seating
-Private bar
-Premium toilets
-Additional food trader

James / Happy Mondays – 16:00 – 20:00

First Aid Kit – 14:30 – 20:00

Craig David – 13:00 – 20:00

There is no re-entry to the site once you have entered the event. Please make sure you have everything you need with you. If you need to re-enter the event for exceptional circumstances please ask a member of our security or event management team.

No umbrellas are permitted in the venue, so in case of rain please bring clothing appropriate for wet weather. We are an outdoor venue so at liberty of the elements!

To make your entry to the site as seamless as possible, we recommend that you don’t bring a bag. However, you can bring a bag up to 45cm x 36cm x 20cm in size if necessary. No suitcases or large bags will be permitted. There are no cloakroom or locker facilities on site.

The following are considered dangerous and are not permitted. Our security team reserve the right to confiscate prohibited items, including: 

• Drones
• Glass in any form (including perfume bottles)
• Cans or metal containers
• Spray cans, gas canisters or compressed gas in any container
• Containers of glitter
• Fireworks, flares, smoke canisters, Chinese lanterns
• Camping stoves or cooking apparatus, explosives
• Handheld communication devices such as radios, radio jammers/scanners
• Firearms, knives or blades, replica weapons of any sort
• Umbrellas
• Balloons
• Stools/camping sticks/chairs or other furniture
• Gazebos or parasols
• Sports equipment
• Flags and banners
• Megaphones, amplification equipment
• Klaxons, airhorns or other similar items capable of making loud noise
• Laser pens
• Scooters, skateboards, bicycles, trolleys
• Any other item which security may deem hazardous
• Bags larger than 45cm x 36cm x 20cm
• Food or drink
• Controlled substances (including psychoactive substances)
• Animals, with the exception of guide dogs

Box Office

If you are collecting tickets or have any ticketing queries, please visit our on-site Box Office, which is open from 11am to 9pm.  

Toilets

Toilets, including accessible toilets, are located throughout the site and clearly signposted.

Welfare and First Aid

There is Welfare and First Aid provision on site. Services are open during event hours and all visits are logged and recorded. If you need to store medicine, you can store it in the fridge at the Welfare Tent. 

Lost property

Lost Property is also handled at the Welfare Tent. Please head there and speak to our Lost Property Manager if you have lost or found an item. 

Free drinking water

There are free drinking water points available throughout the event. We encourage you to bring your own reuseable water bottle to refill at these points.

Recycling bins

In an effort to reduce the use of plastic at our event, there is a ban on the sale of all single-use plastic bottles on site. You can find recycling bins, alongside general waste  bins, placed at regular intervals in The Bowl. 

Cash points
There are no cash points available on site. South Facing is a cashless event and accepts card payments only.

For all lost property during South Facing Festival, please fill in the lost property form via the QR code below

Alternatively, you can email lostproperty@tlcwelfare.co.uk – they will help as best they can!

If your question is not answered anywhere on the South Facing Festival website, please email info@southfacingfestival.com but allow 72 hours for a response.

Lost Property: lostproperty@tlcwelfare.co.uk

PR enquiries only: alex@galapr.co.uk

Tickets enquiries only: southfacing@kaboodle.co.uk

Follow us on Twitter & Facebook for all the latest South Facing news!